Noble Microfinance Bank Limited (“Noble MFB”, “we”, “our or “us”) is a Microfinance Bank licensed and regulated by the Central Bank of Nigeria (CBN). We are committed to protecting the privacy and security of your personal data and processing it in accordance with the Nigeria Data Protection Act 2023 (NDPA), applicable CBN regulations and other relevant Nigerian laws.This Privacy Notice explains how we collect, use, disclose and protect personal data obtained from our customers, prospective customers, employees, business partners and other individuals who interact with us.
Depending on the services you use, we may collect:
Identity Information: name, date of birth, photograph, NIN, BVN, passport, driver's license and other identification details.
Contact Information: telephone number, email address, residential/business address and next-of-kin details.
Financial Information: bank account details, income, source of funds, transaction history, savings, deposits, loan and repayment information.
Business Information: employment, business, director, shareholder and beneficial ownership information.
Credit Information: credit history, credit reports, existing obligations and repayment records.
Digital Information: IP address, device information, login details, cookies and information relating to your use of our digital platforms.
Biometric Information: Where required for identification, authentication, KYC or fraud prevention.
Other Information: information provided through applications, correspondence, complaints, surveys and other interactions with us.
Sensitive personal data may include health information, biometric data, religious beliefs, criminal records, BVN, and other categories permitted under applicable law.
3.1 Why We Collect Your Data
We may collect and process your personal data to:
Open and manage your account;
Provide savings, deposit, thrift, loan, payment and other banking services;
Process transactions and customer instructions;
Conduct KYC, customer due diligence and credit assessments;
Prevent and detect fraud, money laundering and other financial crimes;
Manage and recover loans;
Obtain and submit credit information to licensed credit bureaux where permitted or required;
Comply with CBN, NDPC, NDIC, NIBSS, FIRS and other regulatory or legal requirements;
Communicate with you regarding your account and our services;
Improve our products, services and digital platforms; and
Fulfil other lawful business and contractual purposes.
We process personal data where necessary for:
Performing our contractual obligations to you;
Complying with legal and regulatory obligations;
Pursuing legitimate business interests, including fraud prevention and risk management;
Protecting vital interests; or
Other purposes for which you have provided valid consent, where consent is required.
We may disclose personal data, where necessary and lawful, to:
CBN, NDPC, NDIC, NIBSS, FIRS and other regulators or government authorities;
Credit bureaux and identity/KYC verification providers;
Payment processors, switching companies and other financial service providers;
Technology, cybersecurity and other service providers;
Auditors, lawyers and professional advisers;
Law enforcement agencies and courts where required or permitted by law; and
Other parties where authorised by you or permitted by applicable law.
We do not sell your personal data. Where personal data is transferred outside Nigeria, we will ensure that the transfer is undertaken in accordance with applicable data protection requirements.
We maintain appropriate technical, organisational and physical safeguards to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, encryption, authentication procedures, security monitoring, employee confidentiality obligations and other appropriate security measures.
Subject to applicable law, you may have the right to:
Access your personal data;
Request correction of inaccurate information;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request data portability where applicable; and
Lodge a complaint with the Nigeria Data Protection Commission (NDPC).
Some rights may be limited where we are legally required to retain or process your information.
We retain personal data only for as long as necessary for the purposes for which it was collected, to comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests. Where information is no longer required, we will securely delete, destroy or anonymise it in accordance with applicable law and our retention policies.
Where required, we will obtain your consent before sending promotional or marketing communications. You may opt out of marketing communications at any time. This will not affect necessary account, transaction, security or regulatory communications.
For questions, requests or complaints regarding your personal data, please contact:
The Data Protection Officer
Noble Microfinance Bank Limited
Address: 14, Mercedes Avenue, Amafor West, Nkpor, Anambra State.
Phone: +234 803 894 7004
You may also contact the Nigeria Data Protection Commission (NDPC) where you wish to make a data protection complaint.
We may update this Privacy Notice from time to time to reflect changes in our services, applicable laws, regulations, or business practices. The updated version will be made available through our appropriate communication channels.
Effective Date: 3rd August 2026
Last Updated: 21st September 2026
